Process Optimization
We specialize in five key areas of your business: Sales, Marketing, Service, Administration and Operations.
One of the key aspects of our methodology approach is not only that we are agile, but that we always work with you in every step of the way as we believe that even though we bring a lot to the table, there is no one that knows your business better than you.
We simply start by discovering what you have or need, then figure out through a dynamic process the best possible design we can devise. Once defined how we'll do things, we implement the new process from a technology and human standpoint, without forgetting to document it and measure its results to understand its performance and impact over time.
One of the key aspects of our methodology approach is not only that we are agile, but that we always work with you in every step of the way as we believe that even though we bring a lot to the table, there is no one that knows your business better than you.
We simply start by discovering what you have or need, then figure out through a dynamic process the best possible design we can devise. Once defined how we'll do things, we implement the new process from a technology and human standpoint, without forgetting to document it and measure its results to understand its performance and impact over time.
Salesforce.com/Force.com Applications
Whether you are currently using or looking to use Force.com technology in the future, we have a program for you. We have specifically designed these programs based on our experience of what works best in each case, and use them as guidelines to tailor the best solution for you:
Implementation: You have already decided that you want to implement an application, and you want to work with us to successfully manage and complete your project.
Assessment: You are looking for our guidance and recommendations because you are either; 1) looking to implement an application; or, 2) looking to evaluate an existing application.
Optimization: You have already implemented an application, and you are looking to work with us to get more out of it in terms of functionality, visibility, user adoption and data quality.
Support: You have already implemented an application, and you are looking for us to support it. Generally speaking we support your needs in terms of user and admin training, reports and dashboards, strategy, assessments, application enhancements and data management.
Premium Support: This program expands our support program with a structure that allow us to periodically (quarterly, semiannually or annually) assess the results from the previous period and divise a plan (that we actually execute and measure) for the next period. This is a more structured and strategic way of providing support for your organization, to keep it your apps, processes and people -your most important asset- fine-tuned, and to naturally and effectively evolve with your needs.
Implementation: You have already decided that you want to implement an application, and you want to work with us to successfully manage and complete your project.
Assessment: You are looking for our guidance and recommendations because you are either; 1) looking to implement an application; or, 2) looking to evaluate an existing application.
Optimization: You have already implemented an application, and you are looking to work with us to get more out of it in terms of functionality, visibility, user adoption and data quality.
Support: You have already implemented an application, and you are looking for us to support it. Generally speaking we support your needs in terms of user and admin training, reports and dashboards, strategy, assessments, application enhancements and data management.
Premium Support: This program expands our support program with a structure that allow us to periodically (quarterly, semiannually or annually) assess the results from the previous period and divise a plan (that we actually execute and measure) for the next period. This is a more structured and strategic way of providing support for your organization, to keep it your apps, processes and people -your most important asset- fine-tuned, and to naturally and effectively evolve with your needs.
Data Management
If your applications were biological systems, data would be its blood. Data translates into information, which is critical for any application and business process. The services that we provide are designed to address your data needs, and are tightly related to the technology we support:
Consolidation: We take data from multiple sources and consolidate it into one single schema or structure.
Migration: We take your data from one or more systems (source) into another system (target).
Back-up: We back-up your application data to preserve it and for further analysis.
Quality: We assess the quality of your data and help you sanitize it to make it better in all senses: more relevant, accurate, accessible and easier to understand.
Integration: We integrate data from two or more systems (i.e. share information between your financial and CRM system).
Consolidation: We take data from multiple sources and consolidate it into one single schema or structure.
Migration: We take your data from one or more systems (source) into another system (target).
Back-up: We back-up your application data to preserve it and for further analysis.
Quality: We assess the quality of your data and help you sanitize it to make it better in all senses: more relevant, accurate, accessible and easier to understand.
Integration: We integrate data from two or more systems (i.e. share information between your financial and CRM system).